FAQ List
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Frequently Asked Questions
Services and Expertise
What services do you provide?
We specialize in data visualization, analytics, data systems, consulting, and Tableau training. Whether you need tailored dashboards, actionable insights, or support building your team’s capacity, we’re here to help.
What industries do you serve?
Our expertise spans education (K-12 and higher ed), workforce development, health and family services, energy, social and public sectors, and more. If your organization works with data, we can help.
Can you customize your services to meet our unique needs?
Absolutely. Every project is tailored to align with your organizational goals, stakeholders’ needs, and industry-specific challenges. We offer solutions ranging from high-level strategy to detail-oriented analysis.
Can you create dashboards specific to our KPIs?
Definitely. We design dashboards tailored to your organization’s key performance indicators, helping you monitor progress and make data-driven decisions effectively.
Getting Started
How do we get started with your services?
Getting started is simple—reach out to schedule a consultation. We’ll discuss your goals, challenges, and needs, then propose a tailored solution and outline the next steps.
What do you need from us to begin a project?
We typically need access to relevant data sources, an understanding of your objectives, and details about your stakeholders. Don’t worry—we’ll guide you through the process to ensure a smooth start.
Can you work with incomplete or messy data?
Yes! Cleaning and preparing data is a key part of our process. We’ll work with what you have and ensure it’s accurate, consistent, and ready for analysis or visualization.
Technology and Tools
What software and tools do you use?
Tableau is our primary visualization tool, but we can work with other platforms and technologies as needed for data analysis, system development, and reporting (e.g. SQL, R)
Can you integrate data from multiple sources?
Yes, we can pull, clean, and integrate data from various sources into a cohesive system or dashboard to provide a comprehensive view.
Can you help us transition to Tableau from another tool?
Yes, we assist with migrating data, training your team, and building new visualizations to make the transition seamless.
Collaboration and Support
Will you work with our team during the project?
Yes! Collaboration is central to our process. We work as an extension of your team, ensuring alignment and building capacity within your organization as needed.
Do you offer training to help our team manage the tools you build?
Yes, we provide tailored Tableau training to empower your team to maintain and expand the solutions we develop.
Do you offer ongoing support after project completion?
Yes, we can provide ongoing support, maintenance, and updates as needed. We’re also available for additional training or consultations to ensure your team continues to get the most out of the solutions we provide.
Can you help us troubleshoot issues with an existing dashboard or data system?
Absolutely. Whether it’s improving functionality or addressing errors, we can assess your current systems and recommend or implement fixes.
Privacy and Scalability
How do you ensure data privacy and security?
We follow strict data governance practices and adhere to all relevant regulations (e.g. FERPA, HIPAA). Your data is handled with the utmost care and confidentiality.
Can your solutions grow with our organization?
Yes, our solutions are designed to be scalable. Whether you’re looking to add new data sources, expand visualizations, or increase user access, we ensure the tools we build can grow alongside your organization.
Timelines and Outcomes
How long does a typical project take?
Timelines vary based on the project’s scope and complexity. We work closely with you to establish clear milestones and deliverables to meet your deadlines.
What are your pricing options?
Our pricing is project-based and depends on factors like scope, complexity, and timeline. We’re happy to discuss your needs and provide a customized proposal.
How will your services benefit my organization?
Our work helps you uncover meaningful insights, improve decision-making, and achieve measurable outcomes. From optimizing operations to advancing strategic goals, we deliver solutions that create lasting value.
Can you provide examples of past success?
Yes, we’d be happy to share case studies or examples of similar projects to illustrate the impact of our work.